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UX CaSE STUDY
Happy Skin Club
📅
Timeline
4 Weeks
👔
Roles
UX Researcher & Designer
🔧
Tools
Figma, Invision, Adobe Illustrator, Adobe Photoshop
📁
Project Type
BrainStation Conceptual Project
PROJECT OVERVIEW
Background
Patients First is a government-led initiative designed to revolutionize the healthcare system by placing patients and their needs at the core of service delivery. This initiative aims to enhance the patient experience, improve access to fast and reliable healthcare services, and empower patients with education and knowledge to make informed decisions about their health. With a primary focus on mental health, Patients First seeks to better understand patient experiences and explore the ways people manage their health through existing healthcare services and information sources.
Problem Space
Accessing quality mental healthcare can be difficult due to obstacles like long wait times, limited availability, and stigma surrounding mental health. Patients may struggle to find reliable information about treatments and available resources while managing their conditions alone. Fragmented care from multiple providers without a coordinated treatment plan and insufficient support leave patients feeling disempowered and isolated. Patients First aims to improve the mental healthcare ecosystem by conducting user-centered research and design to bridge the gaps in care and create a more patient-focused healthcare environment.
Design Challenge
How might we help millennial patients connect to a diverse pool of therapists to ensure that they feel as though their mental health issues are being addressed properly?
PERSONALIZED
Discover Your Perfect Therapist Match
Patients First streamlines the process of finding a therapist who meets your unique needs by providing personalized recommendations based on your preferences, mental health concerns, and insurance coverage.
Informed
Make Informed Choices with Therapist Profiles and Reviews
Gain valuable insights by browsing detailed therapist profiles and reading genuine reviews from fellow patients, helping you make well-informed decisions before booking a consultation.
INCLUSIVE
Explore a Diverse Directory of Therapists
Patients First features an extensive and diverse directory of therapist candidates, ensuring that you can connect with professionals who understand your unique background, experiences, and mental health needs, fostering a more inclusive and supportive healing journey.
Flexible
Effortless Consultation Scheduling
Book, cancel, or reschedule consultations with ease using our intuitive platform, designed to offer you maximum flexibility and convenience in managing your mental health appointments.
Conclusion
Designing for Better Mental Health
Key Learnings
- Usability testing was an eye-opening experience that taught me how to identify issues and use feedback to create a more effective and user-friendly design.
- Exploring different design directions and generating multiple ideas allowed me to be more creative and build an app that is both beautiful and functional.
- Prioritizing features and design elements based on user feedback was crucial in ensuring that the app met the needs of our millennial patients.
Next Steps
- The journey never ends - I plan to conduct an additional usability test to gain more insights and further refine the design.
- I'm excited to work on the branding and high-fidelity UI design components and system, which will help to elevate the app's overall look and feel.
Thanks for
Reading!
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